Contact Us

Contact Us

Providers

Please email the appropriate department below to submit a specific question or to share your opinions and feedback about Magellan of Virginia:

Claims & Billing
VirginiaCMCCR@magellanhealth.com

Clinical
VAClinicalQuestions@MagellanHealth.com

Regulations & Manuals
VAClinicalQuestions@MagellanHealth.com

Credentialing, Contract, or Provider Network
VANetworkQuestions@MagellanHealth.com

Eligibility & Coverage
Please contact Customer Service at 1-800-424-4046

Governor's Access Plan (GAP)
VAClinicalQuestions@MagellanHealth.com

Addiction Recovery Treatment Services (ARTS)
VAClinicalQuestions@MagellanHealth.com

Appeals, Grievances, or Reconsideration
VAQualityQuestions@MagellanHealth.com

Treatment Record Reviews, Quality of Care Concerns, or other Quality Matters
VAQualityQuestions@MagellanHealth.com

Website & EDI
EDIsupport@MagellanHealth.com

We will respond within three to five business days.


Members

For more information or if you have a question, please email us at: VirginiaMemberInfo@MagellanHealth.com.

This email box is not secure. Please do not send any protected health information (PHI) to this account. Please contact us at 1-800-424-4046 if you need help with PHI.

For quality of care concerns, general questions or comments please call:
Toll-free: 1-800-424-4046.